This is not what customer service should be
I was in Shoprite in the Cheltenham location on 9/17 at 5:07pm. I attempted to check out my items. Then at that time a young woman. I found out was named Shantel. States to me the line at the self check out line. The line starts at the back. I relied, and said thank you. I asked the customers in line were they in line ,and which one. They relied and stated they were in the two lines. I proceeded to the last line to the right. The young woman name Shantel. Then proceeds to yelled across the floor and said the line starts back their. I stated to her and replied that I asked the customers were they in this line and said no. I was so appalled how she addressed me. In public like I was in the street. I proceeded to customer service to express my complaint at the entrance were you enter. I asked the representative what was the young lady name, and she refused to give it!! Then a customer over heard me, and directed me to the manager Gary. I told him what transpired he apologized for the incident. I also shared with him as well that the individual Shantel. I envisioned as not a good customer interaction, and how also as well her hair. The eye lashes was not something that I felt was not professional and appropriate and, and inviting in the work place. Especially interfacing with customers. Lastly I can understand that when I approached customer service they did want to address the issue. However when I asked for the name I should have been able to obtain it regardless if it was a complaint or a complement. This is the reason why. I go to Acme even though the prices may be higher but the service is A+ all the time. I tired my best to support my local Shoprite. In my community but it hard when this thing happens. I hope you take this as a coaching opportunity. Please make this a place. That will be more customer service friendly, and warm and inviting!
redbone171 about
ShopRite Supermarkets, v2.11.2