Horrendous Customer Service
Was just at the shoprite in Hackensack and asked about eggs that were on sale because there werent anymore in the dairy case. Customer service woman calls someone and then tells me to go back to where eggs are and someone will bring some. After 10 minutes and no individual or announcement I go back to customer service and tell the same woman no one came and shes like so flippant and unconcerned so she makes another call and sends me somewhere else. So I tell her why are you making me go all over the place and then she catches an attitude and calls me names as if its a bother to ask her anything. It was embarrassing and I said something back as well. When I get to where the eggs were I see a worker approaching me and I thought he was going to hand them to me so I asked him if he was going to the dairy case and he said no. He said he told the woman from customer service that the bin was set up in the back and to send customers there. So I go to speak with the manager and now I see why this shoprite is so horrible. His general demeanor was standoffish and he was like did you get your eggs and was basically blowing the whole thing off saying yeah Ill talk to her. As if again me speaking to him was an inconvenience. Sad to say Ive been a 15 yr shoprite customer and now all Id ever say about this store is Stay as far away as possible!
05.01.16 Shopper about
ShopRite Supermarkets